Thousands of companies all over the worlds are using Instabug to iterate faster and enhance their app quality, and more are signing up every day. Your role as a Account Manager is to establish and maintain a professional channel of communication with our key customers.
- Build strong customer relationships, especially with key customer stakeholders.
- Make sure to retain the customers you are accountable for
- Always strive to provide exceptional account management experience
- Manage customer expectation and lead them to customer satisfaction
- Make sure all deliverables arrive in good order, on time, and fulfill customers’ requirements
- Keep track of key account metrics
- Communicate the progress to both internal and external stakeholders
- Take initiatives in identifying growth opportunities
- Holds a degree in Computer Science or have a solid technology background
- A proven track record of Technical Account Management or other relevant experience.
- Experience in managing multiple stakeholders and projects
- A listener who is customer-oriented and attentive to their needs
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
Extras and bonus:
- World class Fifa'19 player
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